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Pool Supplies of Corona Corp / PSOFC Corp


Terms & Conditions for Equipment Purchase, Installation, Warranty, and Payment

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Effective Date: 5/25/2026
Seller: Pool Supplies of Corona Corp
Installation Provider: PSOFC Corp, California CSLB License #1080105

 

These Terms & Conditions apply to purchases of pool equipment, pool parts, heaters, pumps, filters, automation systems, salt systems, replacement components, installation services, service work, and related materials sold by Pool Supplies of Corona Corp and/or installed or serviced by PSOFC Corp.

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1. Acceptance of Terms

By submitting an order, approving an estimate, paying an invoice, completing a checkout form, checking an acknowledgment box, clicking "I Agree," proceeding to Stripe payment, authorizing equipment ordering, accepting delivery, or allowing installation or service work to proceed, customer acknowledges that they have reviewed, understood, and agreed to these Terms & Conditions.

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Customer understands that these Terms may apply together with any invoice, estimate, checkout page, work order, written scope, service agreement, manufacturer terms, warranty documentation, or payment processor terms related to the transaction.

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If customer does not agree to these Terms, customer should not proceed with payment, authorize ordering, accept delivery, or allow installation or service work to begin.

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2. Purchase Type Selection

Customer may be asked to select one of the following purchase types before checkout or payment:

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A. Equipment Purchase Only

Customer is purchasing equipment, parts, or materials only. Installation is not included unless separately listed in writing on the invoice, estimate, checkout page, work order, or approved scope.

Customer understands that if they choose equipment purchase only, Pool Supplies of Corona Corp is not responsible for installation, site compatibility, customer installation errors, third-party installation errors, startup issues caused by installation, or manufacturer warranty consequences related to lack of qualifying professional installation.

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B. Equipment + PSOFC Corp. Installation

Customer is purchasing equipment and separately electing installation services by PSOFC Corp., California CSLB License #1080105.

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Customer understands that installation services are included only when expressly listed in writing on the invoice, estimate, checkout page, work order, or approved scope. Installation is subject to site conditions, applicable California contractor licensing laws, CSLB regulations, safety requirements, manufacturer instructions, and the limitations stated in these Terms.

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Customer further understands that selecting installation does not guarantee manufacturer warranty approval, but may help establish the professional-installation documentation that some manufacturers may require for eligible warranty coverage.

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3. Final Sale and Special Orders

All equipment sales are final upon payment, except where prohibited by applicable law.

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Customer understands that pool equipment, replacement parts, heaters, pumps, filters, automation systems, salt systems, and related materials may be ordered, reserved, allocated, transferred, shipped, direct-shipped, or specially procured based on customer approval and payment.

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Heaters, non-stock items, direct-ship products, special-order products, manufacturer-controlled products, and specially procured equipment are non-cancelable once paid, ordered, reserved, released for fulfillment, transferred, or shipped.

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Returns, refunds, exchanges, or cancellations are not guaranteed and may be unavailable for special-order, installed, opened, used, electrical, gas, water-contact, manufacturer-controlled, or direct-ship products.

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Nothing in this section limits rights that cannot be waived under applicable law.

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4. Product Information and Compatibility

Product descriptions, photos, specifications, model numbers, compatibility information, and availability are provided for general reference and may be based on manufacturer information.

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Customer is responsible for confirming that the selected product is suitable for the intended pool, spa, plumbing, electrical, gas, automation, environmental, and installation conditions unless PSOFC Corp is separately retained to evaluate or install the equipment.

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Manufacturer specifications, installation manuals, product labels, applicable codes, and written manufacturer requirements control over general descriptions or website summaries.

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Pool Supplies of Corona Corp is not responsible for customer-selected products that are incompatible because of existing site conditions, incorrect assumptions, prior modifications, unknown equipment history, electrical limitations, plumbing restrictions, gas supply issues, automation incompatibility, code issues, access limitations, or manufacturer requirements.

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5. Payment, Taxes, and Pricing

Customer agrees to pay all listed product charges, applicable taxes, installation charges, approved materials, delivery charges, freight charges, service charges, and any other charges shown on the invoice, estimate, checkout page, payment link, or approved scope of work.

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Equipment and applicable taxes may be due before ordering, scheduling, release of equipment, delivery, transfer to installer, or installation.

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Installation labor, approved materials, startup, and related service charges may be due upon substantial completion, startup, or according to the written invoice, estimate, or scope.

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Prices are subject to correction for clerical errors, supplier changes, manufacturer pricing changes, freight changes, tax changes, or scope changes before payment is completed and the order is accepted.

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Where equipment and installation labor are listed separately, taxes may apply to equipment and materials and may be treated differently from separately stated labor depending on the transaction structure and applicable law.

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6. Installation Services by PSOFC Corp.

Installation services, where selected, are performed by PSOFC Corp., California CSLB License #1080105.

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Customer understands that Pool Supplies of Corona Corp may sell equipment and materials, while PSOFC Corp may separately provide installation, startup, service, repair, or related contractor work.

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Installation is included only if expressly listed on the invoice, estimate, checkout page, work order, or written scope. If installation is not listed, customer is purchasing equipment only.

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Customer authorizes PSOFC Corp to perform installation, startup, and testing under existing site conditions when installation services are selected and approved.

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Installation services are subject to California contractor licensing laws, CSLB regulations, applicable building codes, manufacturer requirements, safety conditions, and site accessibility.

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7. Installation Scope and Exclusions

Installation includes only the labor, materials, and services expressly described in the invoice, estimate, checkout page, work order, or approved written scope.

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Unless expressly stated in writing, installation does not include:

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  • correction of pre-existing code violations

  • electrical upgrades

  • gas line resizing, gas repairs, or gas utility work

  • plumbing corrections outside the listed scope

  • automation rewiring or programming beyond the listed scope

  • structural repairs

  • equipment pad replacement or correction

  • access modifications

  • trenching, concrete, decking, wall, or landscape repairs

  • replacement of unrelated equipment

  • permit fees or permit processing

  • utility upgrades

  • correction of hidden or unknown site conditions

  • repair of third-party work

  • correction of prior improper installation

  • replacement of incompatible existing systems
     

Work outside the approved scope requires separate approval and may result in additional charges.

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8. Hidden or Unforeseen Conditions

Customer understands that hidden or unforeseen conditions may be discovered before, during, or after installation, service, startup, or testing.

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Examples include, but are not limited to:

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  • plumbing defects

  • electrical deficiencies

  • undersized or damaged wiring

  • failed conduit

  • gas supply issues

  • gas line sizing problems

  • leaks

  • corrosion

  • concealed damage

  • code violations

  • inaccessible equipment

  • unsafe equipment pads

  • undocumented prior modifications

  • incompatible existing systems

  • automation incompatibility

  • structural issues

  • water chemistry damage

  • freeze damage

  • utility problems

  • manufacturer-required corrections

  • permit-related requirements

  • conditions requiring change orders
     

If hidden or unforeseen conditions are discovered, PSOFC Corp may pause work, recommend corrections, decline unsafe work, require additional approval, issue a change order, or require additional labor, materials, parts, permits, corrections, or services before proceeding.

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Customer understands that additional approved charges may be billed separately.

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9. Customer Responsibilities

Customer is responsible for providing accurate order information, contact information, site information, equipment information, access instructions, and any known site-condition concerns.

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Customer responsibilities may include, but are not limited to:

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  • confirming product selection when purchasing equipment only

  • providing safe and reasonable access to the installation or service area

  • ensuring gates, pets, locks, alarms, and access restrictions are addressed

  • maintaining proper water chemistry

  • maintaining pool and spa equipment according to manufacturer requirements

  • registering products where required by the manufacturer

  • retaining proof of purchase and proof of installation

  • protecting equipment from freeze damage, water chemistry damage, power surges, misuse, neglect, and unauthorized modifications

  • notifying Pool Supplies of Corona Corp or PSOFC Corp of visible damage, missing items, malfunction, unsafe conditions, or warranty concerns promptly

  • obtaining HOA or property approvals where applicable

  • approving additional work where hidden or unforeseen conditions are discovered
     

Customer understands that failure to maintain proper water chemistry, equipment access, maintenance, registration, freeze protection, or documentation may affect product performance, manufacturer warranty eligibility, service availability, or claim outcomes.

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10. Workmanship Warranty

If PSOFC Corp performs installation, PSOFC Corp provides a 30-day limited workmanship warranty covering installation workmanship only.

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This limited workmanship warranty applies only to the labor performed by PSOFC Corp and does not expand or replace any manufacturer warranty.

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The workmanship warranty does not cover:

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  • manufacturer product defects

  • product failures

  • parts failures

  • normal wear and tear

  • improper use

  • lack of maintenance

  • water chemistry damage

  • chemical imbalance

  • freeze damage

  • power surges

  • utility problems

  • pre-existing conditions

  • hidden or concealed defects

  • third-party work

  • customer modifications

  • unauthorized repairs

  • acts of nature

  • damage caused by unrelated pool system problems

  • damage caused by plumbing, electrical, gas, structural, or automation issues outside the approved scope

  • conditions caused by customer neglect, misuse, or failure to follow manufacturer instructions
     

Manufacturer warranty coverage is separate from any workmanship warranty provided by PSOFC Corp.

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11. Manufacturer Warranty

Manufacturer warranty eligibility, coverage periods, registration requirements, proof of purchase requirements, and installation requirements are determined solely by the manufacturer's current written warranty terms. Customers are responsible for reviewing applicable manufacturer warranty documentation prior to purchase and/or installation.

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Pentair Warranty Information: https://www.pentair.com/en-us/pool-spa/education-support/homeowner-support/pool-product-warranty-information.html

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Pentair Product Registration: https://www.pentair.com/en-us/pool-spa/education-support/homeowner-support/product-registration.html

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Hayward Warranty Information: https://hayward.com/warranty-information

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Hayward Product Registration: https://hayward.com/support/product-registration

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Jandy Warranty Information: https://www.jandy.com/en/support/warranty

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Jandy Product Registration: https://www.fluidrausa.com/en/support/product-registration

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Pool Supplies of Corona and/or PSOFC Corp. do not control manufacturer warranty approvals, denials, claim administration, labor reimbursement decisions, product-specific warranty eligibility, or changes to manufacturer warranty programs. Manufacturer warranty eligibility may require qualifying professional installation, product registration, proof of purchase, proof of professional installation, and compliance with manufacturer requirements.

Customer understands that some manufacturer warranties may differ depending on:

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  • where the product was purchased

  • whether the product was purchased online, over-the-counter, through retail, or through an authorized channel

  • whether the product was professionally installed

  • whether installation documentation is available

  • whether the product is registered

  • whether proof of purchase is provided

  • whether proof of professional installation is provided

  • whether manufacturer-specific requirements are satisfied
     

For applicable products, equipment purchased without qualifying professional installation may receive reduced manufacturer warranty coverage, including possible limited warranty periods, depending on the manufacturer's current written warranty terms.

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Installation by PSOFC Corp does not guarantee manufacturer warranty approval. It may only help establish the installation path or documentation that a manufacturer may require for eligible professional-installation warranty coverage.

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Manufacturer warranty claims are administered by the manufacturer, not by Pool Supplies of Corona Corp or PSOFC Corp. Pool Supplies of Corona Corp and/or PSOFC Corp may assist with documentation, proof of purchase, installation records, service information, or product information when reasonably available, but do not guarantee claim approval, processing timelines, labor reimbursement, replacement approval, or final warranty outcome.

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12. Shipping, Delivery, Damage, and Delays

Products may be picked up, delivered, transferred to an installer, shipped by manufacturer, shipped by supplier, direct-shipped, or otherwise fulfilled depending on the product and transaction.

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Customer authorizes Pool Supplies of Corona Corp to release or transfer purchased equipment to PSOFC Corp for installation if customer has selected PSOFC Corp installation.

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Shipping, delivery, freight, manufacturer processing, warehouse fulfillment, supplier availability, backorders, and weather-related timelines are estimates only and are not guaranteed unless expressly stated in writing.

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Customer must inspect delivered or received products promptly.

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Visible shipping damage, missing items, packaging damage, or delivery discrepancies must be reported within 48 hours of delivery or receipt.

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Failure to report visible damage, missing items, or packaging damage within 48 hours may affect carrier claims, supplier claims, manufacturer claims, replacement eligibility, refund eligibility, or the ability to document shipping-related issues.

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Customer should retain packaging, photos, labels, tracking information, freight documents, and delivery documentation related to any damaged shipment.

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13. Communication Consent

Customer consents to receive transaction-related communications by phone, email, text message, or other contact methods provided by customer.

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These communications may include:

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  • order updates

  • checkout confirmations

  • payment reminders

  • receipt delivery

  • scheduling updates

  • installation coordination

  • delivery or pickup updates

  • warranty documentation

  • product support

  • service follow-up

  • dispute resolution

  • account or compliance communications
     

Customer understands that standard carrier messaging and data rates may apply for SMS communications.

This consent applies to transactional communications related to customer's order, payment, installation, service, or warranty support and does not require customer to consent to unrelated marketing communications unless separately requested.

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14. Privacy and Customer Information

Customer information may be collected and used for:

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  • order processing

  • payment processing

  • scheduling

  • delivery or pickup coordination

  • installation coordination

  • warranty documentation

  • product registration support

  • customer service

  • technical support

  • dispute prevention

  • fraud prevention

  • legal or regulatory compliance

  • transaction records

  • manufacturer or supplier support
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Customer information may be shared with payment processors, manufacturers, suppliers, installers, freight providers, service providers, warranty administrators, legal or compliance providers, or other parties reasonably necessary to complete the transaction, provide support, document the transaction, or comply with applicable obligations.

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15. Media, Photos, and Documentation

If installation, service, inspection, warranty support, damage documentation, or dispute documentation is involved, customer authorizes Pool Supplies of Corona Corp and/or PSOFC Corp to take, retain, and use photos, videos, notes, serial numbers, labels, product information, and other documentation of equipment, installation conditions, site conditions, plumbing, electrical connections, gas lines, automation systems, defects, damage, access conditions, packaging, delivery condition, or completed work.

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Such documentation may be used for:

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  • warranty claims

  • manufacturer support

  • supplier support

  • quality assurance

  • internal records

  • service history

  • proof of installation

  • proof of condition

  • proof of damage

  • dispute resolution

  • chargeback response

  • compliance records
     

This authorization does not grant permission to use private customer-identifying information for unrelated public marketing unless separately approved.

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16. Disputes, Chargebacks, and Resolution

Customer agrees to contact Pool Supplies of Corona Corp and/or PSOFC Corp first regarding any issue with an order, payment, product, installation, service, warranty question, delivery, invoice, or checkout before initiating an external dispute, chargeback, complaint, or payment reversal, where permitted by law.

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This does not waive any rights customer may have under applicable law, but gives Pool Supplies of Corona Corp and/or PSOFC Corp an opportunity to review and resolve the issue directly.

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Customer understands that electronic records, invoice records, checkout records, payment records, shipping records, communication records, photos, product documentation, installation records, delivery records, signed forms, form submissions, SMS records, emails, and acceptance logs may be used to respond to disputes, chargebacks, claims, or complaints.

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17. Limitation of Liability

To the fullest extent permitted by applicable law, Pool Supplies of Corona Corp and PSOFC Corp shall not be liable for indirect, incidental, special, consequential, punitive, or exemplary damages, including but not limited to loss of use, loss of enjoyment, water loss, utility costs, chemical costs, lost profits, delay damages, property-related inconvenience, or damages caused by pre-existing conditions, hidden conditions, third-party work, manufacturer defects, supplier delays, freight delays, customer-selected products, improper maintenance, water chemistry issues, freeze events, utility problems, or conditions outside the approved written scope.

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To the fullest extent permitted by applicable law, any liability of Pool Supplies of Corona Corp and/or PSOFC Corp shall be limited to the amount paid by customer for the specific product or service giving rise to the claim.

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Nothing in this section limits liability where such limitation is prohibited by applicable law.

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18. Electronic Acceptance and Records

Customer agrees that electronic acceptance has the same effect as written acceptance.

Electronic acceptance may include:

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  • checking required acknowledgment boxes

  • submitting a form

  • clicking "I Agree"

  • proceeding to Stripe payment

  • paying an invoice

  • approving an estimate

  • authorizing equipment ordering

  • authorizing release of equipment

  • communicating approval by email

  • communicating approval by text message

  • accepting delivery

  • allowing installation or service work to proceed

  • signing electronic or paper forms

  • receiving checkout confirmations
     

Customer understands that timestamp records, IP logs, device/browser information where available, form submissions, Stripe payment records, checkout records, invoice records, email records, SMS records, signed forms, payment confirmations, and communications may be retained as evidence of acceptance, authorization, payment, and transaction history.

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19. Governing Law and Venue

These Terms are governed by California law unless otherwise required by applicable law.

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Any dispute shall be handled in California and in the appropriate venue permitted by law, unless a different venue is required by applicable consumer protection law, contractor law, payment processor rule, or other controlling law.

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Nothing in this section limits rights or venue protections that cannot be waived under applicable law.

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20. Final Customer Acknowledgment

Before proceeding to payment, customer acknowledges:

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  • I reviewed the full Terms & Conditions.

  • I understand that equipment sales are final upon payment except where prohibited by law.

  • I understand that heaters, non-stock items, direct-ship items, special-order items, and specially procured equipment are non-cancelable once paid, ordered, reserved, released for fulfillment, transferred, or shipped.

  • I understand that installation is included only if expressly listed in writing.

  • I understand that installation services, if selected, are performed by PSOFC Corp., California CSLB License #1080105.

  • I understand that installation is subject to California contractor licensing laws, CSLB regulations, site conditions, manufacturer requirements, safety conditions, and the approved written scope.

  • I understand that hidden or unforeseen conditions may require additional approved labor, materials, parts, permits, corrections, change orders, or separate billing.

  • I understand that manufacturer warranties are governed solely by manufacturer terms.

  • I understand that manufacturer warranty eligibility may require product registration, proof of purchase, proof of professional installation, installation documentation, and compliance with manufacturer requirements.

  • I understand that Pool Supplies of Corona Corp and/or PSOFC Corp do not control manufacturer warranty approvals, denials, labor reimbursement decisions, claim administration, product-specific eligibility, or warranty program changes.

  • I understand that customer responsibilities may include proper access, maintenance, water chemistry, freeze protection, product registration, and documentation retention.

  • I understand that shipping, freight, manufacturer processing, backorders, delivery dates, and weather-related timelines are estimates only.

  • I understand that visible shipping damage, missing items, or packaging damage must be reported within 48 hours and that failure to do so may affect carrier claims or replacement eligibility.

  • I consent to transaction-related email, phone, and SMS communications.

  • I authorize reasonable documentation, including photos, notes, product information, serial numbers, and site-condition records, for installation, warranty, service, quality assurance, dispute, or compliance purposes.

  • I agree to contact Pool Supplies of Corona Corp and/or PSOFC Corp first regarding any issue before initiating an external dispute, chargeback, complaint, or payment reversal, where permitted by law.

  • I agree that electronic acceptance, payment, checkout records, timestamps, IP logs, form submissions, SMS records, emails, signed forms, and payment confirmations may be retained as evidence of acceptance.

  • I agree to these Terms & Conditions.

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