Privacy Policy

Website: poolsuppliesofcorona.com
Effective Date: 5/25/2026
Business: Pool Supplies of Corona
Office Address: 19740 Jolora Ave, Corona, CA 92881
Contact Email: psofcorona@gmail.com
Phone: (951) 364-3773

1. Introduction

Pool Supplies of Corona Corp. respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, request information, purchase pool equipment, submit forms, approve an estimate, pay an invoice, complete a checkout form, communicate with us, or use Stripe payment links or invoices.

Pool Supplies of Corona Corp. acts as the retail seller and distributor of equipment and materials. Installation services are not included unless separately selected by customer and expressly listed in writing.

If optional installation services are selected, those services are performed by PSOFC Corp., CSLB License #1080105, an independent California licensed contractor operating separately from Pool Supplies of Corona Corp. PSOFC Corp. is referred to in this Privacy Policy as the “Installation Provider.”

By using our website, submitting information, checking acknowledgment boxes, completing payment, approving work, or otherwise communicating with us, you acknowledge the practices described in this Privacy Policy.

2. Information We Collect

We may collect information that you provide directly, information related to purchases and services, information related to optional installation coordination, and technical information collected through our website or service providers.

Information you provide directly may include:

Name, email address, phone number, and other contact information.
Billing address, delivery address, job-site address, installation address, or shipping address if applicable.
Product interests, selected products, order details, invoice details, payment status, payment link information, checkout records, and purchase history.
Equipment details, model numbers, serial numbers, product photos, product condition information, and compatibility information.
Installation requests, optional installation selection, job-site details, property access notes, scheduling information, service communications, and related coordination details.
Warranty-related information, including proof of purchase, proof of professional installation, service notes, photos, manufacturer claim details, and product registration information.
Form submissions, acknowledgment checkbox records, electronic acceptance records, emails, text messages, phone communications, and other messages sent to us.
Records related to disputes, chargebacks, customer support requests, warranty questions, shipping damage reports, delivery issues, or service issues.

Payment information: Payments may be processed through Stripe. We may receive payment status, billing details, transaction identifiers, invoice information, payment confirmation records, payment link records, and limited payment-related records. We do not intentionally collect or store full credit card numbers on our own website servers.

Website and device information: Our website is hosted and operated using Wix. Wix and related service providers may process website, form, security, analytics, cookie, device, and technical information needed to operate, secure, and improve the website. This may include IP address, browser type, device type, pages viewed, referring website, cookie data, date and time of visit, general location information, session metadata, and site performance or security data.

3. How We Use Information

We may use personal information for retail sale, customer service, transaction, payment, optional installation coordination, warranty, security, recordkeeping, compliance, and legal purposes, including to:

Respond to inquiries, prepare quotes, create estimates, create invoices, send payment links, and process orders.
Process retail equipment purchases, product orders, special orders, direct-ship items, delivery, pickup, or fulfillment.
Collect payments, confirm payment status, issue receipts, and maintain transaction records.
Schedule delivery, pickup, service appointments, or optional installation appointments when selected.
Coordinate optional installation services with the Installation Provider when installation is separately selected by customer.
Verify job-site details, access instructions, scheduling information, and customer-provided site information when optional installation is involved.
Document equipment information, product compatibility information, product serial information, site conditions, service notes, delivery condition, or installation-related information when applicable.
Support manufacturer warranty eligibility, product registration, claim documentation, proof of purchase, proof of professional installation, and customer service.
Communicate about quotes, orders, invoices, payment links, warranties, scheduling, delivery, pickup, optional installation, service updates, and customer support.
Maintain electronic acceptance records, checkout records, form submissions, payment records, timestamps, IP/session metadata, SMS records, emails, and related communications.
Improve our website, customer experience, internal operations, recordkeeping, quality assurance, fraud prevention, and dispute prevention.
Respond to chargebacks, payment disputes, warranty issues, shipping issues, delivery issues, customer support requests, or legal claims.
Comply with tax, accounting, insurance, legal, regulatory, warranty, manufacturer, supplier, and business obligations.

4. Optional Installation and Warranty Information

If you request or separately select optional installation services, we may collect and use job-site information, equipment information, installation selection details, photos, service notes, proof of purchase, proof of professional installation, product serial numbers, access instructions, scheduling details, and related communications.

This information may be used to coordinate optional installation with the Installation Provider, document site conditions, confirm product information, support manufacturer warranty eligibility, communicate with manufacturers where appropriate, preserve transaction records, support customer service, and maintain business, tax, warranty, dispute, and legal records.

Optional installation services, when selected, are performed by PSOFC Corp., CSLB License #1080105, the Installation Provider. We may share information with the Installation Provider when reasonably necessary to coordinate scheduling, equipment transfer, installation, startup, documentation, warranty support, customer support, or dispute resolution.

Manufacturer warranties are administered by the manufacturer. Information may be shared with manufacturers, suppliers, or warranty administrators when reasonably necessary for product registration, warranty support, technical support, claim documentation, or product-related service.

5. How We Share Information

We may share personal information with trusted third parties as reasonably necessary to operate our business, complete transactions, provide services, maintain records, support warranties, prevent fraud, resolve disputes, or comply with legal obligations.

These third parties may include:

Payment processors, including Stripe.
Website hosting, website operation, form, security, cookie, and analytics providers, including Wix.
Product manufacturers, including Pentair, Hayward, Jandy, Fluidra, or other manufacturers, when needed for product registration, warranty support, technical support, documentation, or product claims.
Suppliers, distributors, warehouses, or product fulfillment providers.
The Installation Provider, PSOFC Corp., when optional installation is selected or when installation coordination, service support, warranty documentation, dispute documentation, or job-site coordination is involved.
Shipping, delivery, freight, logistics, or product fulfillment providers when applicable.
Accounting, tax, bookkeeping, legal, insurance, or professional advisors.
Software providers used for invoicing, scheduling, communications, customer records, form submissions, electronic acceptance records, or business operations.
Warranty administrators, service providers, or customer support providers.
Government, regulatory, law enforcement, court, payment processor, card network, or dispute-resolution authorities when required or permitted by law.

We do not sell personal information for money. If we use advertising, analytics, or tracking tools in a way that is considered a sale or sharing of personal information under applicable California privacy law, we will update this Privacy Policy and provide any required opt-out rights.

6. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to help the site function, remember preferences, analyze traffic, improve performance, protect against fraud, support security, and maintain website reliability.

You may be able to disable cookies through your browser settings, but some website features may not function properly if cookies are disabled.

If we use advertising pixels, retargeting tools, cross-site tracking technologies, or targeted advertising tools in the future, we will update this Privacy Policy as appropriate and provide any required notices or opt-out rights.

7. Emails, Text Messages, and Customer Communications

If you provide your email address or phone number, we may contact you about quotes, orders, invoices, payment links, receipts, pickup, delivery, optional installation scheduling, warranty information, product support, service updates, customer support, and dispute resolution.

Transactional communications may include:

Order updates.
Checkout confirmations.
Payment reminders.
Receipt delivery.
Scheduling updates.
Delivery or pickup updates.
Optional installation coordination when installation is selected.
Warranty documentation.
Product support.
Service follow-up.
Dispute or chargeback resolution.
Account, compliance, or transaction-related communications.

Standard carrier messaging and data rates may apply for SMS communications.

We do not intend to send marketing text messages without appropriate consent. You may ask us to stop non-essential communications at any time, but we may still send communications reasonably necessary for active transactions, payments, warranty support, delivery, service, installation coordination, or legal/compliance purposes.

8. Media, Photos, and Documentation

If delivery, pickup, optional installation, service, inspection, warranty support, damage documentation, dispute documentation, chargeback response, or quality assurance is involved, Pool Supplies of Corona Corp. and/or the Installation Provider, as applicable, may take, receive, retain, and use photos, videos, notes, serial numbers, labels, product information, packaging information, delivery condition information, and other documentation.

This documentation may include equipment, installation conditions, site conditions, plumbing, electrical connections, gas lines, automation systems, defects, damage, access conditions, packaging, delivery condition, completed work, or product condition.

Such documentation may be used for:

Warranty claims.
Manufacturer support.
Supplier support.
Quality assurance.
Internal records.
Service history.
Proof of purchase.
Proof of installation.
Proof of condition.
Proof of damage.
Delivery documentation.
Dispute resolution.
Chargeback response.
Compliance records.

This authorization does not grant permission to use private customer-identifying information for unrelated public marketing unless separately approved.

9. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information.

However, no website, payment system, email, text message, form submission, communication system, or electronic storage method is completely secure.

Please avoid sending sensitive payment information, full credit card numbers, passwords, or unnecessary sensitive personal information by unsecured email or text message when a secure payment or form option is available.

10. Data Retention

We keep personal information for as long as reasonably necessary to complete transactions, provide services, maintain customer records, support warranty documentation, resolve disputes, respond to chargebacks, comply with tax, accounting, insurance, legal, manufacturer, supplier, and regulatory obligations, and protect our rights and business operations.

Retention periods may vary depending on the type of information and the purpose for which it was collected.

Examples of records we may retain include invoices, estimates, payment records, checkout records, acceptance records, form submissions, emails, SMS communications, warranty documents, proof of purchase, proof of installation, photos, service notes, delivery records, and dispute records.

11. Children's Policy

Our website, products, checkout pages, installation services, and customer communications are intended for adults who are at least 18 years old, property owners, tenants with proper authorization, or other authorized purchasers.

We do not knowingly collect personal information from children under 13. If we learn that we collected personal information from a child under 13, we will take reasonable steps to delete it.

Individuals under 18 should not submit personal information, place orders, request installation services, approve work, or complete payment without involvement and authorization from a parent, legal guardian, property owner, or other authorized adult.

12. California Privacy Rights

California residents may have certain privacy rights depending on the circumstances and whether applicable legal thresholds are met.

These rights may include:

The right to know what personal information is collected, used, disclosed, sold, or shared.
The right to request deletion of personal information, subject to exceptions.
The right to correct inaccurate personal information.
The right to opt out of sale or sharing of personal information, if applicable.
The right to limit use of sensitive personal information, if applicable.
The right not to be discriminated against for exercising privacy rights.

To make a privacy request, contact us using the information below. We may need to verify your identity before processing certain requests.

Email: psofcorona@gmail.com
Phone: (951) 364-3773
Mail: Pool Supplies of Corona Corp., 19740 Jolora Ave, Corona, CA 92881

If the request relates to optional installation services performed by the Installation Provider, we may coordinate with PSOFC Corp. as reasonably necessary to respond to the request, verify records, or process the request.

13. Do Not Sell or Share My Personal Information

We do not sell personal information for money.

If our use of advertising, analytics, cookies, pixels, retargeting tools, or tracking technologies is considered selling or sharing personal information under applicable California privacy law, we will provide a clear method to opt out.

14. Third-Party Websites and Services

Our website, communications, invoices, payment links, checkout pages, warranty materials, product pages, or support materials may link to third-party websites or services, including Stripe, Wix, product manufacturers, warranty portals, payment pages, suppliers, shipping providers, or other providers.

We are not responsible for the privacy practices, security, content, availability, or policies of third-party websites or services. Please review the privacy policies and terms of those third parties when you use them.

15. Manufacturer and Warranty Resources

We may provide links to manufacturer warranty information, product registration pages, warranty portals, technical support resources, or manufacturer documentation. These resources are controlled by the manufacturer or third-party provider.

When you submit information directly to a manufacturer or third-party warranty portal, that information is governed by that third party’s privacy policy and terms.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

The updated version will be posted on our website with a revised effective date. Your continued use of our website or services after an updated Privacy Policy is posted means you acknowledge the updated policy.

17. Changes to This Privacy Policy

For questions about this Privacy Policy or our privacy practices, contact:

Pool Supplies of Corona Corp.
19740 Jolora Ave
Corona, CA 92881

Email: psofcorona@gmail.com
Phone: (951) 364-3773

For questions specifically related to optional installation services performed by the Installation Provider, Pool Supplies of Corona Corp. may direct or coordinate the inquiry with PSOFC Corp., CSLB License #1080105, when applicable.

Short Website / Checkout Notice

By submitting information or completing payment, customer acknowledges that Pool Supplies of Corona Corp. may collect and use customer contact, billing, delivery, payment, checkout, electronic acceptance, warranty-related, and transaction information to process orders, coordinate fulfillment, support manufacturer warranty documentation, maintain records, and comply with business and legal obligations.

If optional installation is separately selected, customer acknowledges that relevant contact, job-site, scheduling, installation, documentation, warranty, and service-related information may be shared with PSOFC Corp., CSLB License #1080105, the Installation Provider.

See our Privacy Policy for details.